We’re getting plenty of emails chasing up orders positioned on Black Friday week.
Any orders positioned after 2pm on Wednesday twenty third November wouldn’t have been bodily shipped till Monday twenty eighth November,
Royal Mail had been placing on twenty fourth and twenty fifth November that means no collections had been made till Monday.
There had been extra industrial strikes Wednesday and Thursday thirtieth November and 1st December. I’m certain that you could respect given the time of 12 months and the truth that there was a weekend and 4 strike days since the orders had been positioned that there’s prone to be delays with all orders, which now we have been very clear about over on our social channels. We ask all prospects to permit at the very least 2-3 weeks from the day it left our warehouse while it progresses by means of a backlogged extraordinarily busy community.
Please permit additional time on your order to be delivered, there are various individuals ready and sadly that is fully out of our management, till a parcel is delivered and returned or sufficient time has handed (round 3-4 weeks within the present local weather) then we’re unable to refund the merchandise.
Provided that the strike motion occurred over the busiest retail weekend of the 12 months we anticipate an enormous backlog and extreme delays while they clear the backlog created by an enormous improve in parcels and the dearth of days that they’ve been at work to course of them.
We hope that you just perceive that the motion that Royal Mail have taken has had a large affect on all retailers and we ask on your endurance presently. Please bear in mind that there are one other 2 strike days subsequent week, which I respect isn’t preferrred and consider me is equally as irritating for us as it’s our prospects.
Tikiboo Ltd are unable to do something to chase these parcels, make them come any faster and we simply must be affected person while they work by means of all your orders. Please relaxation guarantee that if now we have despatched you a dispatch notification then your order has been fulfilled by us and is now within the fingers of a gridlocked postal system of which now we have no management over.
Thanks on your endurance on this matter.
For extra info please examine the Royal Mail web site right here:
