Only a fast replace, as we’re getting inundated with emails about submit taking longer than regular to reach.
We’re so fortunate that numerous our clients have watched the video that we made on Fb that Royal Mail is at the moment behind on their deliveries. We thank every certainly one of you for being affected person.
We’re at the moment working with much less employees than standard because of us sticking to social distancing inside our warehouse, nonetheless, we’re 3 times as busy as we usually are right now of yr. We’re nonetheless managing to ship inside 1-3 working days (largely 1-2), because of our employees working shifts & weekends.
Over the weekend our Buyer Service staff answered round 100 emails of the identical nature all asking the place your parcel is, the actual fact of the matter is we’re in a worldwide disaster and despite the fact that we now have packed and processed your order inside 1-2 days, Royal Mail is extraordinarily short-staffed. On-line retails has elevated massively for the reason that retailers shut, which means individuals are counting on the postal system to get any orders. If the postal system is working on 30% employees and the submit ranges have elevated that is going to create an enormous backlog.
Sadly, we now have no method of figuring out how lengthy your order will take, the postal system is working in unprecedented occasions and attempting their very best. Some gadgets are taking twice as lengthy to reach than royal mails marketed occasions. This actually is out of our arms and we’re sorry however we try our very best. Some gadgets are taking 3 weeks to reach, please permit ample time earlier than chasing as we’re unable to find the whereabouts of any packages, please permit Royal Mail the additional time to get your package deal to you.
This additionally goes for returns, if issues are taking longer to get to you, they can even be taking longer to get to us. We’re processing returns twice per week, on a Tuesday and a Friday as they’re the one days our assortment centre is open. All gadgets that we obtain are processed on as of late, however please permit additional time in your returns to get to us.
Please additionally at all times test the supply handle, we now have had greater than regular ranges of shoppers by chance put the improper supply handle. Please guarantee that all particulars are completely checked earlier than urgent pay.
Right here’s a photograph of what our superb key staff are having to cope with, throughout a pandemic with brief staffing ranges.
Thanks to every postman that’s doing their greatest for our nation proper now, we recognize every certainly one of you
And thanks to all our clients outdated and new, who’re nonetheless ordering regardless, serving to our enterprise keep nicely and actually alive throughout this terrible time
Keep Protected <3
